Data protection policy

1. ABOUT US

In the course of its activities, Bizline, a simplified joint stock company with its registered office at 13 boulevard du Fort de Vaux, 75017 Paris, registered with the Paris Trade and Companies Register under number 331 816 538, as data controller, is required to process personal data about you.

2. OUR COMMITMENT

Ensuring the confidentiality of data is the basis for establishing relationships based on trust. Consequently, we take the protection of your private life seriously when we carry out our activities, whether on our websites or in branches of the Rexel network.

The purpose of this policy is to explain how we collect and process your personal data.
It may be amended at any time, in particular to take account of changes in the technologies used, the introduction of new services and new regulations, in which case the new version will be published on our website.

3. WHEN DO WE PROCESS DATA?

Your personal data is collected or processed, in whole or in part, in connection with:

• consulting and using this website, in particular when you fill in our contact form;
• consulting and using the https://www.bizline.com/fr-fr/ website, in particular when you create an account;
• making contact via various contact forms
• using cookies or tracers on our websites.
• communication, in particular by e-mail, telephone or post.

Your personal data is collected or processed, in whole or in part, in connection with:

• consulting and using this website, in particular when you fill in our contact form;
• consulting and using the https://www.bizline.com/fr-fr/ website, in particular when you create an account;
• making contact via various contact forms
• using cookies or tracers on our websites.
• communication, in particular by e-mail, telephone or post.

Please note that we only process information collected from you in order to provide you with the products or services you expect.

You can exercise control over the personal data we process. When we ask you for personal data, you can refuse to provide it. However, if you choose not to provide personal data that we need to provide you with a product or service, we may not be able to provide it to you.

4. WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

When using the contact form, several types of personal data may be collected and processed:

• Personal identification: your surname and first name
• Contact details: your e-mail address and telephone number
• Professional data: company you work for, job title
• Message content

When using this site, we collect and process the following data:

• Connection data: IP address, browser used

When using the https://www.bizline.com/fr-fr/ website, we collect and process the data mentioned in the https://www.bizline.com/fr-fr/ policy.

As part of our interactions, we collect and process the following data:

• Professional life: position, responsibilities, employer.
• Transaction data: purchase history, invoices, contracts, etc.
• Communication data: correspondence (email and post), meeting minutes, comments and opinions on products.
• Marketing data: responses to marketing campaigns, customer relationship management data, lead generation information.

5. WHY DO WE USE YOUR PERSONAL DATA?

We use your personal data transmitted via the contact form to respond to your requests and carry out prospecting.

We also use your personal data for other purposes.

This includes:

• Commercial relationship and contract management:
  • Customer relationship management,
  • Management of your requests and complaints,
  • Registration and fulfilment of orders (delivery, invoicing and payment),
  • After-sales service for our products and services, activation of the product warranty, management of product returns.

• Bookkeeping

• Improving our products and services:
  • Surveys, polls, collection of your comments on our products and services,
  • Analysis and statistics on the use of our website

• Carrying out and monitoring marketing and communication activities:
  • Canvassing about our products and services or those of third parties that we think may be of interest to you,
  • Communicating about our events, products, services or the energy markets
  • Proposing personalised content, including targeted advertising,
  • Newsletter management,
  • Loyalty programmes, competitions, prize draws, events.

• Protecting our security or property

• Fraud detection and prevention

• Responding to your requests to exercise your rights

• Complying with our legal obligations

• Defending our rights or responding to requests from the authorities

6. WHAT ARE THE LEGAL BASES ON WHICH WE PROCESS YOUR DATA?

For each of these purposes, Bizline collects, uses and processes your personal data insofar as there is a legal basis.

The legal bases are as follows:

7. WHO WILL RECEIVE YOUR DATA?

The authorised persons at Bizline are the recipients of your data. We may share your personal data with other companies in the REXEL group for the purposes of commercial prospecting, studies and statistics, unless you object.

We may also share your personal data with partners and/or service providers for any of the purposes listed above. Our service providers and partners must comply with our personal data confidentiality and security rules and are not authorised to use your personal data for any other purpose.

In addition, we may communicate your personal data to the following persons:

• to the judicial, police or administrative authorities legally empowered to deal with it
• to parties involved in legal proceedings in order to ensure our defence or exercise our rights.

8. IS YOUR DATA TRANSFERRED OUTSIDE THE EEA?

We may transfer your personal data outside France and the European Economic Area. In this case, we ensure that appropriate measures are put in place to protect your personal data.

9. HOW LONG DO WE KEEP YOUR DATA?

We retain data in accordance with our retention policy, which is designed to ensure that data is retained for a period that is proportionate to the purpose for which it was collected.

Bizline may retain certain personal data beyond this period, for example to settle disputes and for the purposes of current or anticipated legal proceedings, to keep records for its services, to fulfil its legal obligations and to defend its legal rights.

Data collected via the contact form is kept for 3 years from the date of collection by Bizline.

10. SECURITY OF YOUR INFORMATION

We regularly review the technical and organisational measures put in place to protect our information and communication systems, in order to adapt them to the risks you face and to prevent any loss, misuse or unauthorised modification of your personal data.

Bizline does not control all the risks associated with the operation of the Internet and we draw your attention to the existence of possible risks inherent in its use and operation. We accept no liability for any damage caused by access to or use of our site, including in the event of a virus infecting your computer or any other material damage.

While we make every effort to ensure the accuracy of the information provided on our site, we cannot be held responsible for any errors or omissions or for any results that may be obtained, transmitted, retransmitted or collected using such information.

11. YOUR RIGHTS

You may exercise all the rights conferred on data subjects. You have the following rights:

Right of access. You have the right to know whether we hold personal data about you. You have the right to obtain a copy of the personal data we hold on you, as well as other information on the processing of this data;

Right of rectification. You have the right to obtain the rectification of inaccurate personal data concerning you, and in certain cases the erasure or restriction of the processing of your personal data. You may also object to the processing of your personal data for canvassing purposes or for other reasons relating to your particular situation;

Right to object. You may object to the use of your personal data for certain purposes (e.g. canvassing);

Right to limit processing. You have the right to ask us to limit our use of your personal data in certain cases, for example while we are investigating a complaint about inaccurate personal data (under certain conditions);

Right to erasure. You may ask us to delete your personal data (under certain conditions);

Right to data portability. If applicable, you have the right to receive a copy of the personal data you have sent us (in a machine-readable format) or to have this data transferred to another company;

Right to withdraw your consent. You may withdraw your consent to the use of your personal data at any time.

12. HOW CAN YOU EXERCISE YOUR RIGHTS?

To exercise the above rights or obtain further information about these rights, you can contact us using the following details:

Data Protection Officer
Address:
Bizline
For the attention of the Data Protection Officer
13 bd du fort de Vaux – 75017 Paris

Email: data.protection@bizline.com

You also have the right to complain to the Commission Nationale de l’Informatique et des Libertés (the CNIL), 3 place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07, about the way in which REXEL France collects and processes your data.

13. COOKIES

13.1 What is a cookie?

A cookie is a small text file that is placed on your computer when you visit a website. It is mainly used to collect information about your browsing on the site and to provide you with personalised services. Cookies are managed on your computer by your Internet browser.

13.2 Who issues cookies?

The cookies placed on the site are issued by two types of parties: Bizline and our partners.

Bizline cookies: these are cookies placed by Bizline on your terminal to ensure that you enjoy browsing the site and to optimise and personalise our services to your needs.

Cookies placed by our partners or third-party cookies: these are cookies placed by third-party companies (e.g. advertising agencies or by partners) in order to identify your centres of interest through the pages consulted on our site and to personalise the advertising offer sent to you on our site or outside our site.

By way of illustration, when browsing our website, Google may install cookies from our site to identify your browser and device for marketing or behavioural analysis purposes (to find out more, consult Google’s Terms of Use and Privacy Policy).

13.3 What are the different types of the cookies used?

We use cookies which can be classified in the following categories:

• Strictly necessary cookies: these are essential for our site to function properly. They cannot be disabled.
• Functionality cookies: these cookies are used to optimise and simplify your user experience.
• Analytical and performance cookies: these cookies are used for internal purposes to help us offer you a better user experience. They enable us to determine the number of visits and sources of traffic to our website in order to measure and improve its performance.
• Targeting and advertising cookies: these cookies are used to present you with content (including advertising content) that is personalised and of interest to you, and also to evaluate the effectiveness of this content. They are placed by our partners.

All the cookies used on this site are detailed below:

STRICTLY NECESSARY COOKIES

All cookies are detailes on our cookie banner

ANALYTICAL AND PERFORMANCE COOKIES

All cookies are detailes on our cookie banner

13.4 How can you configure cookies?

You can change your cookie settings at any time.

On the cookies banner, click on the “Manage consent preferences” button.

If you have accepted the deposit of cookies but wish to withdraw this consent, you can go to the footer of the site page and click on the “Cookie settings” tab. By clicking on this tab, you can modify your cookie preferences.